Smart Grid, Smart Customer

The course is designed to provide customer service representatives and other industry employees with a brief, non-technical overview of what the smart grid is and what enhancements it will provide both the consumer and the electric power industry. The course begins with an overview of traditional and renewable generation sources, the advantages and disadvantages of each, and the integration of renewable power on the grid. Basic difference will be reviewed between the design and operation of the traditional grid compared to today's much improved, evolving smarter grid. Lastly, the importance of consumer education and the changes that companies may experience from the spectrum of stakeholders will be discussed.

Who should participate? This course is designed for customer service representatives, other non-technical industry employees, and anyone else interested in learning about renewable energy and the smart grid.

Applicable Utility Industry Job Titles:
Business Associate, Representative or Associate, Customer Care Consultant/Specialist, Section Leader

What is the course schedule? The course contains about 1.5 hours of content. The course is open for registration at any time. Participants will have access to the course until June 30. All registrations received the month of June will have access until June 30 of the following year. The participant will have access to the material within three (3) working days after registration.

What is the course fee? The course fee is $119.00 for EPCE Members and $129.00 for Non-EPCE members. See if you are an EPCE member.

How do I pay for the course? Credit Card, Electronic Check and Company Billing payment options are available.

*Refunds granted at the participant's request prior to the course start date will incur a $15 processing fee. If the cancellation is requested more than one (1) business day after the registration is processed, no refund is available.

Individual Credit Card or Check Payment Registration

Company Billing Registration (document)
File Size: 570.54 kb

Questions? Contact Emily Gullicks at 701.224.2519, 800.852.5685 or Emily.Gullicks@bismarckstate.edu.